Rabbit Room privacy notice
Rabbit Room Escape Games · Updated 9 October 2026
Information used for your booking
We use the contact details, team and player details, ages, booking notes, selected session and payment status you provide to arrange your escape room visit, manage availability and communicate about your reservation. Please include only information needed for your visit in booking notes.
Payments and service providers
Xendit processes payments. The booking system records payment references, amounts and status; card and payment authentication details are handled by the payment provider. The booking website and its database are hosted through OpenAI Sites. Google Gmail is used to send booking confirmations and business booking alerts when connected.
House of Mystery and merchandise
House of Mystery is coming soon. Its portal does not collect player details. The merchandise catalog stores product details managed by the owner. Website inquiry forms prepare email drafts in your chosen email app; they do not place an order or send an email automatically.
Website analytics
We use PostHog to understand booking website traffic and progress through checkout. It receives anonymous visitor and session identifiers, broad referral categories, device categories and selected game identifiers. It does not receive contact details, player information, booking notes, booking references or payment details. Data is processed in PostHog’s US cloud. Session recordings are disabled. We respect your browser’s Do Not Track preference.
Google account connection
Only the business owner can connect Rabbit Room’s Gmail account. The app requests permission to send email, plus basic account identity to verify the sender. It does not request permission to read or delete Gmail messages. Google authorization credentials are encrypted in server storage. Google account data is used only to provide this email connection and is not sold or used for advertising. You can revoke the connection in your Google Account permissions.
Access and retention
Authorized staff can access reservation information needed to operate the business. Owner controls restrict settings and email setup. Booking and payment records are retained for customer service, accounting and dispute handling; this system does not currently apply an automatic deletion schedule.
Questions and requests
Contact rabbitroomescape@gmail.com to request access, correction or deletion of your booking information, or to ask about this notice. Some records may need to be retained to meet legal obligations or resolve a dispute.